Karla Robinson

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Activity overview

Latest activity by Karla Robinson
  • Karla Robinson created an article,

    I received an error when creating an OFDA consent or the widget is not redirecting correctly, what can I do?

      As there are many integrations working together, errors may occur when attempting to create a new link via the OFDA authentication widget and flow. Often these errors are temporary or edge cases ...

  • Karla Robinson created an article,

    What evidence is needed for an error with the OFDA widget or authentication flow?

    Belvo reports all detected errors with the Brasil Open Finance Data Aggregation widget and API via their service desk, the Open Finance Brasil Servicedesk. For the OFDA Servicedesk to review and so...

  • Karla Robinson created an article,

    How do I effectively manage customer data?

      At Belvo, we have implemented three methods for effectively managing customer data: Opt-out Option: Customers have the flexibility to choose whether their data is stored by utilizing the save_da...

  • Karla Robinson created an article,

    What causes duplicate accounts, or duplicate transactions?

      What is duplicate data? Duplicate data refers to duplicate transactions, accounts, invoices, etc. in our database. In other words, when two transactions are returned via GET /transactions for onl...

  • Karla Robinson created an article,

    What causes accounts, transactions or other data points to be missing?

    Data such as a transaction, an account, or an invoice could not be retrieved or missing for many different reasons:   Institution change _ The institution's website or APP changed how this account ...

  • Karla Robinson created an article,

    How are monthly recurrent links updated?

      Belvo updates recurrent links based on their indicated refresh_rate: 6 hrs12 hrs24 hrsweekly (7d)monthly (30d)   For monthly links, Belvo ensures that the information from a link is updated once ...

  • Karla Robinson created an article,

    I received an error what should I do?

      If there was an issue creating a link or retrieving data from a Belvo endpoint you will receive a message indicating what happened:         To understand what caused the error and what action to ...

  • Karla Robinson created an article,

    How do I invite another user to my Belvo Dashboard?

    Multiple users can have access to a Belvo dashboard. To give a new user access, invite them to your team:   1. Login to your dashboard and go to the Team section.In the bottom left corner select yo...

  • Karla Robinson created an article,

    How is Belvo different?

    Belvo is the leading Open Finance API platform in Latin America. As such we strive to be different and better in a number of ways: By providing pan-Latam coverage, supporting ambitious companies a...